Appliance Repair / HVAC Service Manager (US Remote)

• Review technicians' completed jobs every day (same-day check)

• Check estimates, invoices, and job photos for accuracy and completeness

• Call customers after the technician’s diagnosis, explain the repair, and close the sale

• Follow up on open estimates and customers who haven’t decided yet

• Keep every job moving in the CRM: statuses, notes, payments, next steps

• Handle customer questions, complaints, and warranty calls

• Coordinate with technicians in the field when issues come up on a job

• Spot mistakes or missed sales opportunities and give feedback to technicians

• Report daily results to management

• Fluent spoken English (B2-C1 or higher): you talk to US customers by phone every day and need to understand them the first time and speak clearly

• Experience in sales, customer service, dispatching, or managing field staff

• Confident on the phone, able to explain things simply and handle objections

• Strong attention to detail: you notice errors in estimates and photos

• Organized: you can manage many open jobs at once and nothing slips through

• Comfortable with CRM systems, Google Sheets, and messengers

• Ready to work on US Eastern Time

• Stable internet, a computer, a headset, and a quiet place for calls

• Experience in appliance repair, HVAC, or other home service companies

• Basic knowledge of home appliances (refrigerators, washers, dryers, ovens, dishwashers) and common brands

• Experience working with US customers

• Experience with field service CRMs (Workiz, ServiceTitan, Housecall Pro, or similar)

• $800 base + KPI tied to technicians' results ($1300 — $1500)

• Probation up to 2 months at $800/month, can be shortened if you show results

• 100% remote, work from anywhere

• Paid training on our processes, CRM, and appliance repair basics

• Support from a manager and an experienced team

• Stable US company with 700+ five-star customer reviews