Call Center Agent

JOB RESPONSIBILITIES

As a Call Center Agent, you will be responsible for handling inbound customer inquiries,

assessing their needs, and converting calls into towing jobs. Your role requires excellent

communication skills, problem-solving abilities, and the ability to work efficiently in a

fast-paced environment.

1. Responsible for managing a whole lot of incoming and outgoing calls in the

operations.

2. Actively listen to customers, understand their towing and roadside assistance needs,

and offer appropriate solutions.

3. Provide accurate information about services, pricing, and estimated arrival times.

4. Convert inbound calls into leads by gathering relevant details such as vehicle,

location, issue type, and service requirements.

5. Secure towing and roadside assistance jobs by effectively communicating service

benefits and addressing customer concerns.

6. Handle customer inquiries, complaints, or concerns professionally and escalate issues

when necessary.

7. Work closely with dispatchers and service providers to coordinate job fulfillment.

8. Meet or exceed key performance indicators (KPIs) such as conversion rates, call

handling time, and customer satisfaction scores.

QUALIFICATIONS

1. Senior High school graduate or equivalent (Bachelor’s degree is a plus).

2. Prior experience in customer service, call centers, or sales is preferred.

3. Strong verbal and written communication skills in English.

4. Comfortable using computers, CRM software, and call center applications.

5. Proficiency in Google Maps to accurately identify customer locations and dispatch

services efficiently.

6. Ability to think quickly, assess customer needs, and provide solutions.

7. Capable of handling multiple calls and tasks efficiently in a fast-paced environment.

8. Must be able to work full-time on a Pacific Standard Time (PST) schedule.

9. Willing to work full-time (8 hours per shift), 5 days a week.

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Morning shift: 4:00 AM PST- 12:00 PM PST

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Mid shift: 12:00 PM PST- 8:00 PM PST

10. Experience in towing services, roadside assistance, or related industries is a plus.

11. Comfortable to work in the office. Office Address: 5 Abuseridze Tbeli St., Tbilisi,

Georgia

WORK CONDITION

1. Agents must be available to work shifts aligned with Pacific Standard Time (PST).

2. Compensation is $ 448.00 USD/ month -($ 2. 80 USD/hr.) with $64.00 USD/month

(Attendance Bonus).

3. The call center operates 24/7, and agents will work in rotating shifts, including nights, weekends, and holidays as needed