Customer Service Representative
Salary not specified
CityTbilisi
Experience
Working Schedule
Employment Type
DateID 8820753983
StoreSafe
ყველა განცხადება (1)StoreSafe (Tbilisi, Georgia) is pleased to announce an opening for the position of Customer Service Representative (CSR).
Location: Vashlijvari, Tbilisi, Georgia
Position: Customer Service Representative (CSR)
Employment Type: Part-time 19-24 hours a week.
Salary: 13 GEL/hr Net + Performance Bonuses
About StoreSafe:
StoreSafe is a leading self-storage facility in Tbilisi, offering secure, flexible, and hassle-free self storage solutions to residential & commercial customers. The facility is the first of its kind in Georgia. We are committed to providing an exceptional customer experience through professionalism, security, and top-quality service.
We are looking for a friendly, reliable, and customer-focused Bilingual Customer Service Representatives (CSR) to join our team! If you speak Georgian, English, (proficiency in Russian is a plus), love helping people, and enjoy working in a dynamic environment, this role is perfect for you.
Responsibilities:
- Welcome customers, answer inquiries, and provide information about our storage solutions.
- Assist customers with renting storage units, processing contracts, and handling payments.
- Maintain accurate records of transactions, customer accounts, and facility reports.
- Handle customer complaints and escalate complex issues when necessary.
- Promote and sell additional products and services (locks, boxes, insurance, etc.).
- Keep the facility clean, organized, and secure.
- Monitor and report any maintenance or security issues.
- Respond to phone calls, emails, and online customer inquiries professionally.
- Collaborate with the facility manager to ensure smooth daily operations.
Requirements:
- Bilingual - Fluency in English and Georgian, (proficiency in Russian is a plus).
- Previous customer service or sales experience
- Strong communication and interpersonal skills.
- Friendly, professional, and problem-solving attitude.
- Basic computer skills (email, CRM software, record-keeping).
- Ability to handle card payments accurately.
- Reliable, punctual, and a team player.
- Availability to work weekends or flexible shifts, if required.
What We Offer:
- Competitive salary + performance-based bonuses.
- Professional training and career growth opportunities.
- Supportive and friendly work environment.
- A stable and growing industry with long-term opportunities!
How to Apply:
Please indicate the job title "Customer Service Representative (CSR) - StoreSafe" in the subject field. Applicants who send their resume in Georgian will not be considered!
Please send: Resume/CV (in English)
Email your CV to: manager@storesafe.ge
Join StoreSafe and be part of a professional and customer-focused team in Tbilisi!
Languages
Georgian, English, Russian
Compensation
Salary not specified