Urgent
Dispatcher
480 $month
CityTbilisi
Experience
Working Schedule
Employment Type
DateID 882152871,019
DSPro
ყველა განცხადება (2)DSPRO is pleased to announce an opening for the position of Dispatcher.
Location: On-site (Tbilisi - Ortachala str.)
Employment Type: Full-time / Shift-based
Days/Hours: 5days a week, 2 night shifts is a must; you can choose 15:00-23:00 3 times a week and 23:00-07:00 2 times a week.
Salary: Net entry level - from 480 USD (3.50 gross per hour)
Key Responsibilities:
- *Receive and prioritize incoming service requests from customers via phone, email, or software
- Assign jobs to available technicians based on location, skills, and workload
- Monitor job progress and technician status in real time
- Manage same-day emergency dispatches and last-minute changes
- Respond promptly and professionally to customer inquiries
- Provide estimated arrival times and service updates
- Handle complaints or escalations and report unresolved issues to supervisors
- Ensure high levels of customer satisfaction and professionalism in every interaction
- Adhere to company policies, confidentiality agreements, and data security guidelines
- Maintain constant communication with locksmith technicians in the field
- *Ensure technicians have clear job details (address, job type, customer info)
- Follow up to confirm job completion and gather feedback or issues
- Operate dispatch and CRM software to track jobs, update statuses, and log notes
- Generate daily/weekly reports on completed and pending jobs
- Ensure accuracy in data entry and job documentation
Required Skills & Qualifications:
- Previous experience in dispatch, customer service, or field coordination is preferred
- Knowledge of English language is a must (B2-C2 level)
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, shift-based environment
- Calm under pressure and solution-oriented mindset
Work Conditions:
- Shift-based schedule (including weekends, 5 shifts during the week, at least 2 night shift is a must)
- Must be comfortable working with urgent calls and under time pressure
Key Competencies:
- Time management
- Customer focus
- Attention to detail
- Problem-solving
- Team collaboration
- Technical aptitude with software tools
Please send CV on the following address and make sure you mention position name in "subject": ani@dspro.io
Candidate who does not meet the relevant requirements will not be considered.
Languages
English
Compensation
480 $- month